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How 3bd345 Handles Your Personal Information

Your account details, wallet activity and payment records — whether through bKash, Nagad or Rocket — are collected and stored with a clear purpose: to keep your account running and your transactions traceable.

Account data protectionbKash, Nagad, Rocket payment privacyData access on requestCookie transparencyBangladesh-region eligibility
3bd345 How 3bd345 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Payment Data Handling

Every bKash, Nagad and Rocket transaction linked to your account is encrypted in transit and stored in a restricted-access environment. Only authorised account and finance processes can read that record.

Cookie and Session Control

Cookies we set are limited to session management and security detection. You can clear or block non-essential cookies from your browser settings at any point without losing your account access.

Retention and Deletion

We keep your account data only as long as operationally necessary. Once a retention period closes — or you submit a verified deletion request — your records are scheduled for removal from active systems.

Data Access Requests

You have the right to ask what data we hold on your account. Submit a request through live chat or email, verify your identity via the OTP step, and we provide a structured summary of your stored records.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Start a live chat session directly from your account dashboard. Our Bangladesh support team can handle data access requests, correction queries and wallet-record questions in the same session.
Email Support Send a written data request to our support email. Include your registered account name and the specific data point you want to access, correct or delete — we respond with a written confirmation.
Account Help Centre The Help Centre inside your account settings carries a dedicated Privacy section. From there, you can submit a formal data request form without needing to contact support separately.

Frequently Asked Questions About Your Privacy

We collect your name, mobile number, and the wallet details you register — bKash, Nagad or Rocket. Device and browser data is also collected at login to detect unusual access patterns on your account.

Payment records are used only for transaction matching, withdrawal verification and dispute resolution on your account. We do not share them with third-party advertisers or unrelated service providers.

Contact our support team via live chat or email with your registered account name. After an OTP identity check, we send a structured summary of the data linked to your account.

Yes. Submit a verified deletion request through the Help Centre or support email. We process the request once the minimum retention period required for your account's transaction history has passed.

Retention periods cover the minimum needed for operational and dispute obligations. After that window closes, your records are flagged and removed from active systems in our next scheduled deletion cycle.

Yes. Access and eligibility depend on your local law and the regions where 3bd345 operates. This policy still governs any data we hold regardless of whether you currently have active account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.