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How We Handle Your Account and Legal Obligations

Using 3bd345 means you agree to the terms set out here — including how your account is managed, what data we hold, and what applies in your region.

Account TermsData and PrivacybKash, Nagad, Rocket ScopeJurisdiction ConditionsContact and Requests
3bd345 How We Handle Your Account and Legal Obligations
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Access

Account security at 3bd345 runs through OTP verification on login and on any wallet withdrawal — your bKash, Nagad, or Rocket number is tied to your account and must match before a payout is released. We retain account data for as long as your account is active and for a period after closure as required by our policy conditions. You can request a copy of the data we hold on your account or ask for corrections through the email channel in your Help Centre.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account data is held while your account is open and for a defined period after closure. Wallet records — including bKash and Nagad transaction references — are kept as part of this retention period.

Account Security

Every login and withdrawal on your account requires OTP confirmation sent to your registered mobile number. This applies regardless of whether your last deposit came through Rocket, Nagad, or bKash.

Data Request Rights

You can ask us to show you what data we hold, correct inaccurate records, or close your account. Submit these requests in writing through our support email shown in your account settings.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Questions

If you have a question about these terms, need to request a change to your account data, or want to raise a dispute about a transaction via bKash, Nagad, or Rocket, use the channels below. Legal queries are handled separately from general account support — route them through the correct channel so they reach the right team promptly.

Team online

Live Chat

Reach our support team directly through the chat window in your account. For legal queries, label your message as a legal or policy matter so it is routed correctly.

Email Support

Send written legal requests — including data access or account-closure queries — to our support email address shown in your account settings under Contact Us.

Account Help Centre

The Help Centre inside your account covers term summaries, wallet conditions for bKash, Nagad and Rocket, and steps to raise a formal account dispute.

Frequently Asked Legal and Policy Questions

These are the questions we hear most often about account terms, data handling, and eligibility at 3bd345. If your question is not here, the Help Centre in your account or the live chat channel is the fastest way to get a specific answer.

Access depends entirely on your local law and eligible region. We do not confirm or deny legal status in specific jurisdictions — you must check what applies where you are located before opening or funding an account.

We retain your account and transaction data for a defined period after closure under our policy terms. Wallet records linked to bKash, Nagad, or Rocket are included in that retention. You can request details in writing.

Yes. Send a written data-access request to our support email, which is shown in your account settings under Contact Us. We respond to verified requests within the timeframe set in our policy.

This is a policy condition, not just a processing default. It ensures that funds return to a verified source tied to your account — whether that is bKash, Nagad, or Rocket — reducing account misuse risk.

Open a dispute through the Help Centre in your account or send it via the support email channel. Mark it clearly as a transaction dispute and include the wallet reference from your bKash, Nagad, or Rocket app.

Changes to our terms are posted on this page and take effect immediately unless the update itself states a different date. Continuing to use your account after a change is posted constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.